Right of withdrawal / Refund policy
If you are an end-user customer who bought new TURBOTEC products directly from TURBOTEC Onlineshops you may return them to the relevant TURBOTEC warehouse within 14 days of the date of invoice for replacement or a refund or credit of the product purchase price. The refund or credit will not include any shipping and handling charges forming part of the purchase price. If you are an organization that bought the products under a written agreement with TURBOTEC, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call TURBOTEC to receive a Credit Return Authorization Number. Arrangements for the return will be made with you at this time. To expedite the processing of your refund or credit, TURBOTEC expects the return of the products to TURBOTEC in their original packaging within five days of the date that TURBOTEC issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. Returned products must be received by TURBOTEC in as-new or as-shipped-by-TURBOTEC condition, including conformance to the specifications set out in your invoice, and all of the manuals, and other items included with a product must be returned with it.